Orders & Delivery
1. How can I place an order?
You can place an order directly through our website by adding items to your cart and proceeding to checkout.
2. Do you offer customization options?
Yes, we offer customization for certain sofa models, including fabric choices, colors, and sizes. Please check the product page for details or contact us for more information.
3. How long does delivery take?
Delivery typically takes between 1 to 14 days. If your order requires a longer delivery time, our customer support team will reach out to you.
4. Do you offer international shipping?
Yes, we ship internationally! Shipping rates and delivery times vary based on location. Any applicable customs duties or taxes will be the buyer’s responsibility.
Product Information
1. What materials are used in your sofas?
Our sofas are made from high-quality materials, including solid wood frames, premium upholstery fabrics, high-density foam, high quality down feather, and natural latex for long-lasting comfort.
2. Do your sofas come with a warranty?
Yes, all our sofas come with a 5 years warranty covering manufacturing defects. Normal wear and tear are not covered.
Return & Exchanges
1. Can I return my sofa if I’m not satisfied?
All purchases are non-refundable unless the product is proven to be faulty upon arrival. Customers are expected to check their order immediately upon delivery. We retain the right to deny returns or exchanges for products that have been altered, damaged, or are no longer in their original state due to improper handling by the customer.
2. What should I do if my order arrives damaged?
Please contact us immediately with photos of the damage, and we will arrange a replacement or repair.
Payment & Financing
1. What payment methods do you accept?
Currently, we only accept bank transfers but more payment methods are coming soon.
Showroom & Support
1. Do you have a physical store?
Yes, you can visit our showroom at 53, Jalan Bulan BS U5/BS, Bandar Pinggiran Subang, 40150 Shah Alam, Selangor. Our team will be happy to assist you. You can book a showroom visit by selecting a time slot on our website or contacting us directly.
2. How can I contact customer service?
You can reach us via email at enquiry@moretti-collection.com or call us at 60162879310.
